Durable Medical Equipment (DME) Coordinator

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today!

Position Summary: The DME Coordinator, is responsible for coordinating the distribution and maintenance of medical equipment for patient care. The role requires coordination with healthcare providers and patients to ensure the proper usage and safety of the equipment.

Position details

Position Requirements

Education: High school diploma or GED required.

Licensure: N/A

Certification: Basic Life Support (BLS) required.

Experience:

• 1+ years of experience in durable medical equipment preferred.

• 1+ years of experience in healthcare preferred.
• Athletic training or Orthopedic Technician experience preferred.

Required Knowledge/Skills/Abilities

• Strong understanding of assessment and use of durable medical equipment.
• Excellent communication and customer service skills.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Inventory management.
• Basic troubleshooting and repair skills.
• Capable of traveling between locations on short notice.
• Knowledge of regulatory standards regarding durable medical equipment.

Essential Job Functions

• Obtain measurements, fit and apply custom and off the shelf durable medical equipment as ordered by a licensed medical provider and within manufacturer guidelines.
• Educate patients, caregivers and support staff on safe application, use, care, and expected outcome for products as indicated by the ordering provider and manufacturer recommendations.
• Coordinates appointments for fitting and/or pick-up of durable medical equipment and/or supplies.
• Obtains and documents payor pre-certification and/or authorization for requested durable medical equipment.
• Develops and maintains working knowledge of DME products and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
• Collects patient payment and educates to patient financial responsibility.
• Reviews providers orders and applicable documentation to ensure that it meets pre-established medical necessity/appropriateness criteria. Requests additional applicable information from provider as needed.
• Assists in resolving patient equipment problems.
• Maintains detailed EHR documentation to record patient, provider and referral source communications following compliance and regulatory processes.
• Coordinates with other departments in the organization as appropriate.
• Maintains inventory par levels.
• Coordinates DME inventory orders, communicates with Vendors, receives and stocks inventory at all locations.
• Notifies DME Lead of issues requiring higher- level resolution.
• Attends required clinic meetings and participates in professional development activities.
• Employee is responsible for all other duties as assigned for which competency has been demonstrated.

Physical requirements: This position is classified as Medium Work in the Dictionary of Occupational Titles, requiring the exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.