Call Center Agent

Job Ad:Call Center Agent Think Tell Junction (Jersey City, NJ )

Job Title: Call Center Agent
Company: Think Tell Junction
Location: Jersey City, NJ
Salary: $36,000 - $59,000
Job Type: Full-Time

About Us:
Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career.

Job Description:
We are seeking a dedicated and energetic Call Center Agent to join our dynamic team. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support. Our mission is to ensure customer satisfaction and deliver high-quality service.

Responsibilities:

• Answer incoming calls from customers and assist with inquiries in a professional manner.
• Provide accurate information about products and services offered by the company.
• Resolve customer complaints and issues in a timely and effective manner.
• Document all customer interactions and maintain accurate records in the system.
• Follow up with customers as needed to ensure their satisfaction and issue resolution.
• Work collaboratively with team members to improve call handling and service delivery processes.

Skills Required:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in a call center or customer service role preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills with the ability to think on your feet.
• Proficiency in using computers and software applications.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Benefits:

• Competitive salary ranging from $36,000 to $59,000.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment in Las Vegas.

If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Agent

Note On-campus work in Jersey City, NJ